Welcome to Syrax — a next-generation digital finance platform designed to empower global businesses with seamless, secure, and transparent digital transactions. Your privacy and data protection are at the core of everything we do.

This Privacy Policy explains how Syrax ("we," "our," or "us") collects, uses, safeguards, and discloses information when you access or interact with our website, application, APIs, merchant dashboard, and related payment services (collectively referred to as the "Services").

At Syrax, we are committed to upholding the highest standards of security, compliance, and confidentiality across all operations. We follow enterprise-grade encryption protocols, blockchain transparency principles, and global data protection regulations (GDPR, CCPA, and applicable financial compliance laws) to ensure the integrity of every transaction.

As a non-custodial payment platform, Syrax does not store or control users' private keys or crypto funds. Our system processes transactions securely on-chain, offering merchants and users complete financial sovereignty with maximum data privacy. However, certain information—such as merchant account details, transaction metadata, and contact information—may be collected to enable functionality, provide support, and meet legal or regulatory obligations.

By accessing or using Syrax, you acknowledge and agree to the practices outlined in this Privacy Policy. If you do not agree, we advise refraining from using our Services.

We may periodically update this policy to reflect changes in technology, regulation, or service enhancements. Continued use of Syrax following updates indicates your acceptance of the revised terms.

At Syrax, your trust fuels our innovation—and we are dedicated to maintaining transparency, control, and security in every digital payment you process.

To deliver a secure, efficient, and fully compliant crypto payment experience, Syrax collects only the information necessary to operate, protect, and improve our services.

a. Information You Provide Directly

When you create an account or interact with Syrax, you may voluntarily provide the following details:

Account Information: Includes your name, email address, phone number, business name, registration details, and country of operation. This information enables us to create and manage your merchant profile, provide account access, and deliver essential notifications.

KYC/AML Compliance Data: To meet global financial regulations, we may request verification details such as government-issued ID, company registration certificates, tax information, and other documents required by applicable Know Your Customer (KYC) and Anti-Money Laundering (AML) standards.

Payment & Settlement Details: Includes wallet addresses, transaction IDs, linked bank account information (for fiat settlements), and billing preferences. These details are used solely to process, track, and manage your crypto transactions and settlements.

Customer Support Communication: When you contact our support team, we may collect information related to your inquiry—such as your contact details, chat transcripts, screenshots, or attachments—to resolve your issue efficiently.

b. Information Collected Automatically

When you use our website, dashboard, or API, certain data is collected automatically to improve performance and maintain security:

Device & Technical Data: Information such as IP address, browser type, device model, operating system, network identifiers, and Syrax app version.

Usage Analytics: Activity logs, page visits, API requests, and feature interactions to help us optimize user experience and platform stability.

Cookies & Tracking Technologies: Syrax uses cookies and similar tools to maintain session continuity, personalize your dashboard, and analyze platform activity. You can control or disable cookies through your browser settings, but some features may not function properly without them.

c. Blockchain & Transaction Data

Transactions processed through Syrax are recorded on public blockchains such as Bitcoin, Ethereum, Solana, and others. While we facilitate these transactions, Syrax does not control, alter, or delete on-chain data. As a result:

• Wallet addresses, transaction IDs, and associated metadata may be visible on public blockchain explorers.
• Such blockchain data is immutable and publicly accessible, consistent with the decentralized nature of blockchain technology.
• Syrax only uses blockchain-related data as necessary to process payments, confirm transactions, and ensure compliance with applicable financial laws.

Syrax uses the information we collect to deliver a seamless, secure, and compliant crypto payment experience for all users. Every piece of data we process is handled responsibly and solely for legitimate operational and regulatory purposes.

a. To Provide and Operate Our Services

We use your information to:

• Facilitate and process cryptocurrency payments, settlements, and conversions.
• Create, verify, and manage user or merchant accounts.
• Enable integrations with third-party platforms, APIs, and payment systems.

This ensures your transactions are executed smoothly, accurately, and securely.

b. To Enhance Platform Security

Security is at the core of Syrax. We utilize your data to:

• Detect, prevent, and investigate fraudulent or unauthorized activities.
• Enforce KYC/AML compliance standards and safeguard against illicit use.
• Maintain secure access controls and identity verification protocols.

Our continuous monitoring ensures protection for both merchants and their customers.

c. To Improve and Optimize Our Platform

We analyze non-personal and aggregated data to:

• Evaluate system performance and user experience.
• Identify trends, fix technical issues, and enhance platform functionality.
• Develop new features and improve existing tools based on real usage insights.

These improvements help us deliver a faster, more reliable, and user-friendly payment environment.

d. To Communicate with You

We may use your contact information to:

• Send transaction confirmations, alerts, and security updates.
• Respond to your support requests or technical queries.
• Provide notifications about service enhancements, feature updates, or compliance changes.

We only send relevant and necessary communications related to your Syrax experience.

e. To Comply with Legal and Regulatory Obligations

Syrax operates under global financial and data protection standards. We may process information to:

• Meet Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) requirements.
• Cooperate with regulatory authorities and comply with applicable laws.
• Maintain proper records for auditing and legal reporting purposes.

At Syrax, we value your privacy and are committed to maintaining transparency in how your information is handled. We do not sell, rent, or trade your personal data to any third parties. However, in certain circumstances, we may share limited information with trusted partners strictly to deliver our services securely and in compliance with applicable laws.

a. With Service Providers

We may share necessary data with carefully selected third-party vendors who assist us in operating and improving our platform. These include providers offering:

• Web and cloud hosting services
• KYC/AML verification solutions
• Payment and settlement processing
• Security and analytics tools
• Customer support and communication systems

All service providers are contractually bound to use your data only for authorized purposes and must comply with strict data protection standards.

b. With Financial Institutions

For businesses opting for fiat settlements or fund transfers, we may share relevant information with banks, payment processors, or financial intermediaries. This ensures accurate settlements, currency conversions, and compliance with global financial regulations.

c. With Regulators or Law Enforcement

We may disclose information when required to do so by law, regulation, court order, or official authority. Such disclosures are made only to:

• Fulfill legal or regulatory obligations,
• Assist in investigations related to fraud, financial crimes, or security breaches, or
• Comply with international AML/CTF frameworks and reporting standards.

Syrax ensures that all disclosures are limited in scope and made only to legitimate authorities.

d. With Your Consent

In cases where you explicitly authorize sharing—such as connecting with third-party integrations, APIs, or blockchain services—we may share relevant data as instructed by you. You always retain the right to revoke such consent at any time.

e. Confidentiality & Data Protection

Every external partner or service provider working with Syrax operates under confidentiality agreements and data protection obligations that align with this Privacy Policy and international privacy laws (including GDPR and CCPA).

We take every measure to ensure your information is handled with the highest level of care and security.

At Syrax, safeguarding your information is our highest priority. We apply enterprise-grade data protection measures and global compliance standards to ensure the confidentiality, integrity, and availability of all information processed through our platform.

a. Security Measures

We use a multi-layered security framework that includes:

• AES-256 Encryption: All sensitive data is encrypted at rest using advanced encryption algorithms.
• SSL/TLS Encryption: All communications between users, APIs, and Syrax servers are secured using SSL/TLS protocols to prevent interception.
• Access Control & Authentication: Role-based permissions, identity verification, and multi-factor authentication (MFA) limit system access to authorized personnel only.
• Network & Infrastructure Security: Continuous monitoring, DDoS protection, and intrusion-detection systems safeguard against unauthorized access and attacks.
• Regular Audits & Penetration Testing: We perform ongoing internal and third-party security audits to identify and resolve vulnerabilities proactively.

b. Secure Data Hosting

User and merchant data are stored on high-availability servers, depending on regulatory and operational requirements. All data centers comply with international standards such as ISO 27001, SOC 2, and GDPR-aligned security protocols.

c. Non-Custodial Asset Handling

Syrax is a digital finance platform, meaning we do not store users' private keys or control their crypto funds. You retain full ownership and control of your digital assets at all times.

Syrax combines encryption, strict access management, and real-time monitoring to ensure your data and transactions remain secure across every stage of processing.

Syrax retains information only for as long as necessary to deliver services, meet compliance obligations, and resolve potential disputes.

a. Retention Duration

Operational Data: Account and transaction data are stored as long as your account remains active and for a limited period afterward to support recordkeeping and auditing.

Compliance Records: Certain information—such as KYC/AML documentation and financial transaction records—may be retained for a legally mandated period (typically 5–7 years, depending on jurisdiction).

Support Data: Customer support messages or attachments are kept only until inquiries are resolved and quality assurance checks are complete.

b. Secure Deletion & Anonymization

Once retention periods expire, personal data is either securely deleted or anonymized so it can no longer be linked to an individual. Immutable blockchain transaction data, however, remains permanently recorded on public ledgers by design.

c. Legal & Regulatory Obligations

Syrax complies with all applicable laws governing data storage and record retention, including financial regulations, AML/CTF frameworks, and data-protection legislation.

We keep your data only for as long as necessary, never longer than required by law, and always under the strictest security and privacy standards.

At Syrax, we respect your right to privacy and give you full control over your personal information. Depending on your jurisdiction (including GDPR in the European Union and CCPA in California), you may have specific rights concerning how your data is collected, stored, and used.

a. Right to Access Your Information

You have the right to request confirmation about whether we process your personal data and to obtain a copy of that data.

b. Right to Correction (Rectification)

If any information we hold about you is inaccurate, outdated, or incomplete, you may request that we correct or update it.

c. Right to Erasure (Right to Be Forgotten)

You may request that we delete your personal data from our systems.

d. Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format.

Syrax uses cookies and similar tracking technologies to improve your experience, maintain platform security, and optimize performance. This section explains what cookies are, how we use them, and how you can control them.

a. What Are Cookies?

Cookies are small text files stored on your device when you visit a website or use an app. They help recognize your browser or device during future visits.

b. Managing Your Cookie Preferences

You have full control over how cookies are used on your device. You can choose to accept, decline, or delete cookies at any time through your browser or device settings.

As a global digital finance platform, Syrax may process and store your information across multiple regions to provide seamless, secure, and reliable services worldwide.

a. Compliance with Global Privacy Frameworks

Syrax ensures that every international data transfer is conducted under legally recognized mechanisms that safeguard your rights and privacy, including GDPR Standard Contractual Clauses (SCCs).

The Syrax platform may include links to external websites, applications, or third-party services that are not operated or controlled by us.

a. Third-Party Links

These links are provided solely for convenience and informational purposes. When you click on a third-party link, you will leave the Syrax environment.

b. Blockchain and Smart Contract Interactions

When you interact with smart contracts or decentralized protocols through Syrax, please note that these systems operate on public, permissionless blockchains.

At Syrax, we are firmly committed to protecting the privacy and safety of minors online. Our platform, services, and related applications are intended for use by businesses, merchants, and adult users who are legally capable of entering into binding financial and commercial agreements.

a. No Use by Individuals Under 18

Syrax does not knowingly collect or process personal information from individuals under the age of 18.

At Syrax, we continuously evolve to meet changing regulatory standards, technological advancements, and user expectations. As part of this commitment, we may periodically update or revise this Privacy Policy.

a. Notification of Changes

Whenever we make significant updates to this Privacy Policy, we will update the "Last Revised" date at the top of the document and provide in-platform notifications.

We take privacy concerns seriously and are committed to addressing any inquiries, complaints, or requests related to your personal data. If you need further clarification or wish to exercise any data rights, please contact us using the details below: